Shipping policy.

Where we ship

We ship only to addresses in the continental United States: the 48 contiguous states and the District of Columbia.

We do not ship to Alaska, Hawaii, Puerto Rico or any other US territory, to military or diplomatic addresses (APO, FPO or DPO), or to any address outside the United States. We may also decline to ship to any address where we believe the sale or possession of a product is restricted.

Shipping charges

• Orders under $150: a flat $10 shipping charge.
• Orders of $150 or more: free shipping.

The $150 threshold is measured on the product subtotal after discounts and reward points, before tax. The shipping charge is shown at checkout before you pay.

Processing

We process orders after payment has been authorized and the order has passed our review, which includes your research-use confirmation, the shipping address, and fraud and compliance checks. We do not promise a processing time or a delivery date. Any date we show, on the Site or in an email, is an estimate and not a guarantee.

Tracking

Orders ship from within the United States with tracking. When your order ships, we email you the carrier and tracking number. You can also see your order status on the account page.

Your shipping address

Please make sure your address is complete and correct before you place an order. If you notice a mistake, contact us straight away at support@altararesearch.com. We can change an address only before the order has been packed. If a package cannot be delivered because the address was wrong, our Returns & refunds policy explains what happens.

Title and risk of loss

Title to the products and the risk of loss pass to you when we deliver your order to the carrier. We will still help you with a claim if a package is lost or damaged in transit, as described in our Returns & refunds policy.

Delays, loss and damage

Carriers sometimes cause delays we cannot control, particularly in bad weather and peak periods. If tracking shows no movement for 7 days, if a package shows as delivered but has not arrived, or if it arrives damaged, follow the steps in our Returns & refunds policy. Damage must be reported within 3 business days of delivery.

Receiving your order

Our products are supplied in sealed vials, almost all as freeze-dried powder. Please open and check each order as soon as it arrives, and store the products according to your laboratory's procedures. You are responsible for knowing and following the rules of your state and institution on receiving research materials, as described in our Terms & conditions and Research use policy.

Questions

Email support@altararesearch.com or use our contact form, with your order reference.

Assumptions in this draft

Each of these was chosen so the policy reads as a whole, not because the business confirmed it. Every one needs checking before launch.

• Shipping is limited to the 48 contiguous states and the District of Columbia.
• The $150 free shipping threshold is assumed to be measured on the product subtotal after discounts and reward points, before tax. The checkout must calculate it the same way.
• No processing or delivery time is promised, because none has been confirmed by the fulfillment partner.
• Title and risk of loss are assumed to pass to the buyer on delivery to the carrier.
• Whether we ship to PO boxes, and whether any order needs a signature, has not been decided.
• The carrier and shipping service have not been confirmed, so none is named.
• Packaging and temperature control are not described, because neither has been confirmed by the fulfillment partner.
• Address changes are assumed to be possible only before an order is packed.
• No state-by-state shipping restrictions have been set. The policy reserves the right to decline addresses where sale or possession is restricted.